Last updated: January 4, 2026
1. Our Return Policy
We want you to feel completely confident when shopping with us.
If you are not satisfied with your purchase for any reason, we offer a 90-day return policy from the date your order is delivered.
Returned items:
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may be used
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must be returned within 90 days
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must be returned according to the instructions provided by our support team
2. How to Start a Return
To initiate a return, please contact us at: info@ejacart.com
Our team will provide you with return instructions and the appropriate return address.
Please do not send items back without contacting us first.
3. Refunds
Once your return is received and processed, we will issue a refund to your original payment method.
Refunds typically include:
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the full product price
Original shipping costs (if any) are non-refundable unless the return is due to an error on our part.
Please note that it may take several business days for your bank or payment provider to process the refund.
4. Exchanges and Replacements
If your item arrives damaged, defective, or incorrect, you may choose between:
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a replacement product, or
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a full refund
We aim to resolve such issues quickly and with minimal inconvenience. Please contact us as soon as possible after delivery so we can assist you.
5. Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Return shipping costs are non-refundable.
6. International Returns
We ship and accept returns worldwide.
Please note that customs duties, import taxes, and return shipping fees are the responsibility of the customer and are non-refundable.
7. Non-Returnable Situations
We reserve the right to refuse returns in cases of:
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returns requested outside the 90-day period
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abuse of the return policy
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returns not following provided return instructions
This does not affect your statutory consumer rights.
8. Contact
If you have any questions regarding returns or refunds, please contact us at: info@ejacart.com